Refund policy
Return & Refund Policy — Baby Dress Dhaka
:root{
--bg:#FFF8F2;
--bg-panel:#FFFFFF;
--blush:#F7DDD4;
--rose:#DD9C90;
--rose-deep:#C97C6E;
--sage:#A9BE9E;
--sage-deep:#7E9A72;
--ink:#43302B;
--ink-soft:#7A6660;
--line:#EEDFD5;
--gold:#D8A857;
}
*{box-sizing:border-box;}
html{scroll-behavior:smooth;}
body{
margin:0;
background:var(--bg);
color:var(--ink);
font-family:'Quicksand', sans-serif;
line-height:1.6;
}
h1,h2,h3{
font-family:'Fraunces', serif;
font-weight:600;
color:var(--ink);
margin:0;
}
a{color:var(--rose-deep);}
.hero{
position:relative;
overflow:hidden;
padding:64px 24px 48px;
background:
radial-gradient(circle at 85% 10%, rgba(169,190,158,0.18), transparent 45%),
radial-gradient(circle at 10% 90%, rgba(221,156,144,0.18), transparent 45%),
var(--bg);
border-bottom:1px solid var(--line);
}
.hero-inner{
max-width:920px;
margin:0 auto;
text-align:center;
}
.eyebrow{
display:inline-flex;
align-items:center;
gap:8px;
font-size:0.78rem;
letter-spacing:0.14em;
text-transform:uppercase;
color:var(--rose-deep);
background:var(--blush);
padding:6px 16px;
border-radius:999px;
font-weight:700;
margin-bottom:22px;
}
.hero h1{
font-size:clamp(2.1rem, 5vw, 3.2rem);
line-height:1.15;
margin-bottom:14px;
}
.hero p.lead{
font-size:1.05rem;
color:var(--ink-soft);
max-width:580px;
margin:0 auto;
}
.loop-illustration{
width:100%;
max-width:520px;
margin:40px auto 0;
display:block;
}
.drift{ animation: bob 4s ease-in-out infinite; }
.drift:nth-child(2){ animation-delay:0.5s; }
.drift:nth-child(3){ animation-delay:1s; }
@keyframes bob{
0%,100%{ transform:translateY(0); }
50%{ transform:translateY(-6px); }
}
@media (prefers-reduced-motion: reduce){
.drift{ animation:none; }
}
.wrap{
max-width:840px;
margin:0 auto;
padding:56px 24px 90px;
}
.card{
background:var(--bg-panel);
border:1px solid var(--line);
border-radius:20px;
padding:32px 34px;
margin-bottom:26px;
box-shadow:0 2px 14px rgba(74,59,59,0.04);
}
.card-head{
display:flex;
align-items:flex-start;
gap:16px;
margin-bottom:16px;
}
.icon-badge{
flex:0 0 auto;
width:46px;height:46px;
border-radius:14px;
background:var(--blush);
display:flex;align-items:center;justify-content:center;
}
.icon-badge.sage{ background:#E7EEE3; }
.icon-badge.gold{ background:#F7EDDA; }
.icon-badge svg{ width:24px;height:24px; }
.card h2{ font-size:1.35rem; }
.card p, .card li{
color:var(--ink-soft);
font-size:0.98rem;
}
.card ul{ padding-left:20px; margin:10px 0 0; }
.card li{ margin-bottom:6px; }
.card li::marker{ color:var(--rose); }
.steps{
list-style:none;
padding:0;
margin:16px 0 0;
display:flex;
flex-direction:column;
gap:14px;
}
.steps li{
display:flex;
gap:14px;
align-items:flex-start;
}
.step-num{
flex:0 0 auto;
width:30px;height:30px;
border-radius:50%;
background:var(--rose-deep);
color:#fff;
font-family:'Fraunces', serif;
font-weight:600;
font-size:0.9rem;
display:flex;align-items:center;justify-content:center;
}
.steps p{ margin:0; color:var(--ink-soft); }
.steps strong{ color:var(--ink); }
table{
width:100%;
border-collapse:collapse;
margin-top:12px;
font-size:0.95rem;
}
th, td{
text-align:left;
padding:12px 14px;
border-bottom:1px solid var(--line);
}
th{
font-family:'Fraunces', serif;
font-weight:600;
color:var(--ink);
background:#FBF3EC;
}
tr:last-child td{ border-bottom:none; }
td.tag-good{ color:var(--sage-deep); font-weight:700; }
td.tag-bad{ color:var(--rose-deep); font-weight:700; }
.divider-note{
display:flex;
gap:10px;
align-items:flex-start;
background:#F3F7F0;
border:1px solid #DFEAD8;
border-radius:14px;
padding:14px 16px;
font-size:0.92rem;
color:var(--ink-soft);
margin-top:16px;
}
.divider-note.warn{
background:#FBF0EC;
border-color:#F0D9CE;
}
.divider-note svg{ flex:0 0 auto; width:18px;height:18px; margin-top:2px; }
.contact-card{
background:linear-gradient(135deg, #EFC9BC, #E3A79A);
border:none;
color:#fff;
text-align:center;
padding:40px 30px;
}
.contact-card h2{ color:#fff; font-size:1.5rem; margin-bottom:10px;}
.contact-card p{ color:rgba(255,255,255,0.92); }
.contact-row{
display:flex;
justify-content:center;
gap:14px;
flex-wrap:wrap;
margin-top:20px;
}
.btn{
display:inline-flex;
align-items:center;
gap:8px;
background:#fff;
color:var(--rose-deep);
font-weight:700;
text-decoration:none;
padding:12px 22px;
border-radius:999px;
font-size:0.95rem;
transition:transform 0.15s ease, box-shadow 0.15s ease;
}
.btn:hover{ transform:translateY(-2px); box-shadow:0 8px 18px rgba(0,0,0,0.12); }
.btn.ghost{
background:transparent;
color:#fff;
border:1.5px solid rgba(255,255,255,0.7);
}
footer{
text-align:center;
padding:28px 24px 40px;
color:var(--ink-soft);
font-size:0.85rem;
}
footer a{ color:var(--rose-deep); text-decoration:none; font-weight:700; }
@media (max-width:560px){
.card{ padding:24px 20px; }
.hero{ padding:48px 18px 36px; }
}
Baby Dress Dhaka
Return & Refund Policy
We want every little outfit to fit just right. If something isn't perfect, here's how we make it right.
Return & Exchange Eligibility
We accept return or exchange requests within 3 days of delivery, if the item meets the following conditions:
- The item is unused, unwashed, and unworn, with all original tags attached.
- It is returned in its original packaging, undamaged.
- The request is for a genuine reason — wrong size, wrong item sent, or a manufacturing defect.
- Proof of purchase (order ID, invoice, or confirmation SMS) is provided.
For hygiene reasons, we recommend checking size charts carefully before ordering baby clothing.
Items Not Eligible for Return
| Item / Condition | Eligible? |
|---|---|
| Worn, washed, or altered items | Not eligible |
| Items without original tags/packaging | Not eligible |
| Innerwear, socks, and clearance/sale items | Not eligible |
| Wrong size or wrong item received (our error) | Eligible |
| Manufacturing defect or damaged on arrival | Eligible |
How to Request a Return or Exchange
-
1
Contact us by phone or Messenger within 3 days of delivery, sharing your order ID and reason for return.
-
2
Share photos of the item (and packaging, if defective or wrong item) so our team can verify the issue quickly.
-
3
Get approval — once confirmed, we'll guide you on how to send the item back or arrange a pickup, depending on your area.
-
4
Receive your exchange or refund once the returned item passes inspection at our store.
Refunds
- Approved refunds for online/advance payments are processed via bKash, Nagad, or bank transfer within 3–5 business days of receiving the returned item.
- For Cash on Delivery orders, refunds are sent to your preferred mobile wallet (bKash/Nagad) after approval — please share the number when requesting a refund.
- Return shipping costs are covered by us only when the return is due to our error or a defective item. For size/preference changes, the customer covers return delivery charges.
- We're happy to offer store credit as an alternative to a cash refund, if you prefer.
Refund timing may vary slightly depending on your bank or mobile wallet provider's processing time.
Damaged or Wrong Item Received
If your parcel arrives damaged, defective, or with the wrong item, we'll make it right at no extra cost — free replacement or full refund, your choice.
- Report the issue within 24 hours of delivery, with clear photos of the item and packaging.
- Keep the original packaging until the issue is resolved.
- Once verified, we'll arrange a free replacement or refund, whichever you prefer.
Need help with a return?
Reach out and we'll sort it out together.
© Baby Dress Dhaka · babydressdhaka.com
This policy may be updated from time to time. Please check back for the latest version.
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